Privacy Policy

We at PALACE OF RITES (“Company”, “us”, “we”, “our” or “ours”), understand the importance of personal data (“Personal Data” refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual) and sensitive personal data which includes but is not limited to, information pertaining to the physical or mental health or condition of an individual and religious beliefs, or any other sensitive personal data (“Sensitive Personal Data”) as defined under the applicable regulations, guidelines, orders made under the Personal Data Protection Act 2010 and any statutory amendments or re-enactments made of the Personal Data Protection Act 2010 from time to time (collectively referred to as the “PDPA”).

We endeavour to protect Personal Data through our compliance with the PDPA and this privacy policy for processing of personal data (“Privacy Policy”), and by appropriately processing the Personal Data of our customers, shareholders, employees and applicants for potential employment or recruitment activities by the Company.

We will collect Personal Data and Sensitive Personal Data during your course of dealings with us in any way or manner including pursuant to any transactions, any event and/or communications made from/with us in an appropriate manner not limiting to using for performance of contract, entering into contract, legal obligation, vital interests, and administration of justice. • We will inform you regarding the purpose of use for your Personal Data and Sensitive Personal Data, and use such information within the scope of such lawful, direct purpose and/or for secondary purposes. • We will take necessary and appropriate measures to safely manage Personal Data and Sensitive Personal Data.

We will collect/use/disclose personal data without the consent of individual in case of: necessary for purpose, life threatening situation, publicly available data, national interest, investigations, evaluation purpose, artistic purpose, news activity, provision of legal services, collected by credit bureau, employment purpose, disclosed by public agency, etc.

Except where otherwise specified, we will not share, disclose or sell Personal Data or Sensitive Personal Data to any third parties without the consent of the individual.

We will respond appropriately in the event that an individual contact the appropriate point of contact regarding display, correction, deletion, withdrawal (in full or in part) and/or termination of use of their respective Personal Data or Sensitive Personal Data.

We will maintain records of application, notice, requests, etc. related to personal data being processed by the Company.

The collection of your Personal Data by us may be mandatory or voluntary in nature depending on the Purposes for which your Personal Data is collected. Where it is obligatory for you to provide us with your Personal Data, and you fail or choose not to provide us with such data, or do not consent to the purposes of collection or this Privacy Policy, we will not be able to provide products and/or services or otherwise deal with you.



If you have agreed to the provision of your Personal Data;

If it is necessary for the preservation of life, body or property, and the relevant consent(s) cannot be easily obtained;

If the handling of Personal Data has been entrusted in whole or in part to a third party within the scope necessary to fulfil the purposes of use (we take measures to prevent leakage, loss, or falsification of Personal Data, such as by carefully selecting our contractors, entering into agreements with contractors regarding the handling of personal data, and directing and supervising our contractors as necessary);

If your Personal Data is processed on the behalf of the Company by third party intermediaries providing adequate level of data protection.

If Personal Data is provided in connection with the succession of business due to merger or other reason; and;

Where required by applicable laws or regulations. YOUR RIGHTS UNDER THE PERSONAL DATA PROTECTION ACT 2010: As an individual, you have the following rights under PDPA:

1. You have the right to be informed whether Personal Data pertaining to you shall be, are being or have been processed.

2. You have the right to be furnished the following information before the entry of your Personal Data into our processing system, or at the next practical opportunity:

(1) Description of the personal data to be entered into the system or our work processes;

(2) Purposes for which they are being or are to be processed;

(3) Scope and method of the personal data processing;

(4) The recipients or classes of recipients to whom they are or may be disclosed;

(5) Methods utilized for automated access, if the same is allowed by you, and the extent to which such access is authorized;

(6) The identity and contact details of our Company or our representative;

(7) The period for which the personal data will be stored; and

(8) The existence of your rights, i.e., to access, to correct, to request for a copy of, to request to update, and to withdraw (in full or in part) consent to process your Personal Data held by us, as well as the right to lodge a complaint before the Personal Data Protection Commissioner. Any personal data supplied or declaration made to you on these matters shall not be amended without prior notification to you.

3. To the extent that the applicable law allows, you have the right to request for access to, request for a copy of, request to update or correct and withdraw (in full or in part) of your consent given previously) in relations to your Personal Data held by us. You have the right to have reasonable access, by notice in writing, to the following information:

(1) Contents of your personal data that were processed;

(2) Sources from which personal data were obtained;

(3) Names and addresses of recipients of the personal data;

(4) Manner by which such personal data were processed;

(5) Reasons for the disclosure of the personal data to recipients;

(6) Information on automated processes where the personal data will or likely to be made as the sole basis for any decision significantly affecting or will affect you;

(7) Date when your personal data were last accessed and modified; and

 (8) The designation, or name or identity and address of the data user; Notwithstanding the foregoing, we reserve our rights to rely on any statutory exemptions and/or exceptions to collect, use and disclose your Personal Data.

4. You have the right to dispute the inaccuracy or error in the personal data and have the Company correct it accordingly, unless the request is vexatious or otherwise unreasonable.

5. You have the right to suspend, withdraw (in full or in part) or order the blocking, removal or destruction of your personal data from our filing system upon discovery and substantial proof that the personal data are incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or are no longer necessary for the purposes for which they were collected. By providing your Personal Data to us, you consent to us processing your Personal Data in accordance with this Privacy Policy, and you confirm that all Personal Data provided by you is accurate and complete, and that none of it is misleading or out of date.

 You will promptly update us in the event of any change to your Personal Data. We have the right to refuse to comply with data access request in case of: irrelevant information, high expenses and risks, affect on other's data, violation of order of court, and disclose confidential commercial information.


Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may be routed through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot and do not accept responsibility for any unauthorised access or interception or loss of Personal Data that is beyond our reasonable control.

Certain activities, such as special promotions, may be linked with those from other unrelated third party companies that offer you the option to disclose your Personal Data with the third party. We will not disclose your Personal Data with those third party companies; only you can if you make that choice. Links provided on the third party websites are provided as a convenience to you and we do not control those sites or their privacy practices, which may differ from ours.

We do not endorse or make any representations about any third party sites that may be accessible through the sites. Third party advertising networks may issue their separate cookies to your hard drive when serving advertisements. We encourage you to review the privacy policy of any company before submitting your Personal Data.

The Personal Data you choose to give to unrelated third parties is covered by their privacy policies, not this Privacy Policy. To provide you with product and styling recommendations and improve our services to you, (in addition to the uses described above) we will also collect and use customer identifying information, site browsing/action history and computer/connection information, including such information obtained via Cookies* (collected information may contain, but is not limited to, customer Personal Data).

We may also collect other information which may be collected via conventional internet technologies and use such data for analysis.

*What are Cookies?

"Cookies" are small files that are stored on your device when accessing our website. They allow us to recognize whether there has been any contact made between us and your end device in the past.

PALACE OF RITES uses Cookies to record the preferences of users to make navigation easier and to increase the user-friendliness of our website. Cookies can also be issued by our authorized third-party providers ("Third-Party Cookies") in order to offer you personalised advertising when you access other websites. Please note that only the issuer of Cookies may read or modify information contained therein.

We issue Cookies for the following purposes:

• Establish traffic statistics (number of visits, page views, abandonment during the order process) to monitor and improve the quality of our services

• Adapt the presentation of our website to the display preferences of your end device;

• Memorize information entered in forms, manage and secure access to specific and personal places such as your account, manage your shopping cart. Provide you with content related to your preference and customize the promotion we send to you.

The Third-Party Cookies issued from our website are designed to:

• Establish statistics on advertisements (such as how many times it was displayed, which advertisements were displayed, number of users having clicked on each advertisement, etc)

• Identify the products seen or purchased on our website in order to personalize the advertising offer sent to you when you access other websites such as, etc.

• Send you cart reminder email if you have authorized them when creating the account

• Send you promotion and news alert via browser notification if you have chosen to opt-in or accept it upon visited our website. The use of Third-Party Cookies are subject to the privacy policies of these third parties providers. We have no access or control over Third-Party Cookies. However, we make sure that our partner providers treat the information collected on our website exclusively for our needs and in compliance with any applicable data privacy laws and regulations.

By using our website, you consent to the use and storage of Cookies on your end device. However, you can also view our website without Cookies. Most browsers accept cookies automatically. You can prevent Cookies from being saved on your end device by setting your browser to not accept cookies. You can delete Cookies stored on your end device at any time. The exact instructions for how to do this can be found in the manual for your browser or end device.


We will respond as soon as possible but in all cases within twenty one days from the date of your request on personal data relating to you.


Internet is used in a global environment, using it to collect and process personal data may involve the transmission of data on an international basis. The personal data that we collect from you may be transferred to, accessed in and stored at, a destination outside Malaysia, these data will always be held securely and in line with the requirements of any applicable laws and regulations regarding data protection.

Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. We may need to transfer your personal information outside of Malaysia. You hereby expressly consent to us transferring your Personal Data outside of Malaysia for such Purposes. Your Personal Data may also be processed by third-parties operating within or outside the Malaysia, working for us or for one of our suppliers, where necessary, for the Purposes mentioned above, to any party who undertakes to keep your Personal Data confidential or to whom we are compelled or required under the data protection laws to disclose to.

Such third parties may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. When we transfer Personal Data to third parties outside Malaysia, we ask them to provide adequate guarantees to implement appropriate technical and organizational security measures in such a manner that processing will meet the requirements of Malaysia data protection laws and regulations to ensure the protection of your rights as an individual.


We will take reasonable steps to protect the personal data from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We will undertake technical and organizational security measures governing the processing to be carried out and ensure compliance with the measures.


We will cease to retain the documents containing Personal Data or remove the means by which the Personal Data can be associated with the individuals when it can be assumed that: the Purpose for which the Personal Data was collected is no longer being served by retention of personal data, and the retention is not necessary for legal or business purposes. However, we reserve the right to retain and keep your Personal Data for a period necessary for business, tax, or legal purposes.


To the extent that you have provided (or will provide) Personal Data about your family members, spouse and/or other dependents, you confirm that you have explained to them that their Personal Data will be provided to, and processed by, us and you represent and warrant that you have obtained their consent to the processing (including disclosure and transfer) of their Personal Data in accordance with this Privacy Policy.

Our website is intended only for persons who are at least eighteen (18) years old. If you are an individual under 18 years of age (“Minors”) or individuals not legally competent to give consent, you will require a parent or legal guardian to consent on your behalf to the processing (including disclosure and transfer) of your Personal Data in accordance with this Privacy Policy.

We neither offer products or services to, nor knowingly collect personal data of Minors without any legal basis. Should we learn that we were provided with personal data of Minors without any legal basis, we will delete the same from our database. If you are a Minor, please do not provide any Personal Data to us, such as your name, age, gender, email address, contact information and the like, and kindly consult your parent(s) or legal guardian(s) first before visiting any website.


The Company reserves the right to change or revise this Privacy Policy from time to time without prior notice to incorporate any changes in its procedures for protecting personal data or any regulatory changes.

We will notify you of any amendments to this Privacy Policy via announcements on our Company website or any other appropriate means.

Please check our website from time to time to see if there are amendments to this Privacy Policy. Any amendments to this Privacy Policy will be effective upon notice to you. If we amend this Privacy Policy, the amendment will only apply to Personal Data collected after we have posted the revised Privacy Policy Further, by continuing to use the services, purchasing products from the Company or by your continued engagement with the Company following the change or revision to this Privacy Policy, you will be treated as having agreed to and accepted those amendments.

If you do not agree to this Privacy Policy or any amendments to this Privacy Policy, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using our website.